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Texas DIR Email and Fax

Texas DIR Email and Fax

DIR-TSO-3663: Email and Electronic Fax as a Service

LABUSA offers preferred pricing and priority service on Software as a Service (SaaS) solutions for qualified agencies through the Texas Department of Information Resources (DIR) contract number DIR-TSO-3663. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

Full set of contract documents can be found here:
https://dir.texas.gov/View-Search/Contracts-Detail.aspx?contractnumber=DIR-TSO-3663&keyword=3663.

Our SaaS solutions include Email as a Service (EaaS) and Electronic Fax as a Service (eFaaS).

Services and Pricing Discount Spreadsheet
Download Fax Service Brief
Download Email Service Brief

Ordering Information

Contract No. DIR-TSO-3663

Point of Contact: Martin Laster

Office: 281-393-8003  |  Toll-Free: 1-888-842-7003

Email: DIR@labusa.com | Fax Number: 630-570-5300

 

Please reference contract number "DIR-TSO-3663" when requesting a quote.

LABUSA Service Offerings For DIR Clients

Email as a Service (EaaS)

LABUSA Email as a Service (EaaS) provides clients with Email, calendar, contacts and instant messaging, with mobile support and archive & eDiscovery capabilities. Organizations benefit from not having the routine management of severs, anti-virus, and spam filtering software. Listed below is the description of the service offered.

Services Includes: 

 

Full Feature Email, Calendar, Document, Tasks, Briefcase, Anti-spam, and Address Book.

Mobile device access for iPhone, Windows Mobile Devices, Android, and NotifySync.

Integration with Microsoft Exchange.

Email Access Methods - Web Browser, POP3, IMAP and complete Outlook functionality.

Mailbox size 25GB with add-on storage space available for an additional cost (See ZCS-1G).

Free setup with Email migration support available for an additional cost (See ZCS-M).

Electronic Fax as a Service (eFaaS)

LABUSA Electronic Fax as a Service (eFaaS) provides clients with a solution for sending and receiving fax communication via an internet web-browser. The major benefit is that users do not need fax equipment or a telephone line. Just internet access and a web browser. More importantly, it's secure, reliable, and cost-effective compared to traditional faxing methods. Listed below is the description of the service offered.

Services Includes:

 

 

LAB Professional (LABPRO) option - Low monthly rate with a set limit send and receive pages.

LAB Enterprise (LABENT) option - One-time setup with unlimited send and receive at a low rate.

State-of-the-art hosting facilities with HIPAA Compliant service.

Support documents doc, docx, xlsx, xlsx, ppt, pdf, tiff, and txt.

Send faxes simultaneously without having a busy signal for incoming faxes.

User accounts support strong and two-factor authentication options.

Warranty & Refund

LABUSA uses best practices in every phase of the project and has built a solid reputation for building quality products and being accountable for the results. As such, LABUSA provides warranty services on most products and services to ensure that they are free from bugs and defects. If a defect in workmanship is found after review, LABUSA will repair the defective in a timely fashion.

To help account for the ever-changing digital world, LABUSA highly recommends subscribing to an ongoing digital optimization program which provides ongoing site health checks, backups, security, link checking, validation, and browser checks to ensure the highest quality experience for your site after it goes live. This will help retain and grow the value of your website.

When appropriate, return policies on services rendered will be provided. The specifics of the return policy depend largely on the service in question. All issues are reviewed and handled on a case-by-case basis.

Support

Telephone and email support is included from 7:00am - 6:00pm CT Monday – Friday.
Service has offers 99.999% network availability service level agreements (SLAs) (http://labusa.com/sla). LABUSA provides DIR customers with dedicated experienced personnel to work directly with the client officials toward one common goal – to assure the agency gets the best solutions.


For more information on the Information and Communication Technology (ICT) Cooperative Contracts Program visit 

https://dir.texas.gov/View-About-DIR/Pages/Content.aspx?id=41

Our Texas DIR Clients

Serving as a trusted advisor to public- sector entities, including government agencies, public education organizations, nonprofit private universities, and public healthcare organizations are eligible under the contract.