UI/UX Designer and Information Architect

Additional Requirements

This role is part of the LABUSA Client Website Hosting, Maintenance, Design, Development, and Support Services project. The following terms apply to every position on this engagement.

Contract Period & Term

This Independent Contractor engagement commences on September 1, 2026 and continues through August 31, 2028, unless terminated earlier in accordance with the Independent Contractor Agreement.

• Year 1: September 1, 2026 – August 31, 2027
• Year 2: September 1, 2027 – August 31, 2028

Continuation beyond Year 2 may be offered based upon availability of project funding, client contract continuation, contractor performance, and the business requirements of LABUSA.

Work Location

This is a remote work assignment. The Contractor may perform services from any approved location with reliable internet access and the ability to participate in virtual meetings and collaboration activities. The Contractor shall provide all equipment, internet connectivity, and workspace necessary to perform assigned duties unless otherwise approved by LABUSA.

Standard Working Hours

• Monday through Friday
• 9:00 AM to 5:00 PM
• Forty (40) hours per week, or equivalent standard working hours within the Contractor’s country of residence
• Primary project operating time zone: Central European Time (CET)

The Contractor must maintain sufficient overlap with CET business hours to support project meetings, client communications, issue resolution, and collaborative work activities.

Extended Hours & Weekend Support

Certain project activities may require work outside normal business hours, including evenings and weekends — such as production deployments, emergency maintenance, security incident response, critical bug fixes, website outages, client-requested deadlines, infrastructure upgrades, and disaster recovery activities. When possible, advance notice will be provided; emergency support requirements may require immediate availability.

Response Time Requirements

Standard Issues

• Respond within eight (8) hours during normal business days.
• Respond within twelve (12) hours during weekends and holidays.

Critical Issues — The Contractor shall maintain an emergency response capability for critical incidents requiring immediate attention (website outages, security incidents, infrastructure failures, database failures, and service disruptions impacting users), beginning investigation and remediation as soon as reasonably possible after notification.

Reporting Structure

The Contractor shall report to the LABUSA Project Manager, the LABUSA Account Manager, and the Designated Client Representative (when authorized by LABUSA). The Contractor shall not independently establish contractual obligations with the client.

Performance Expectations

• Perform services in a professional and timely manner.
• Follow LABUSA policies, standards, and procedures.
• Maintain confidentiality of all client information.
• Adhere to project schedules and deadlines.
• Participate in project meetings and status updates.
• Maintain accurate timesheets and work records.
• Provide documentation for work completed.
• Cooperate with other project team members.

Deliverables

Deliverables vary based on the assigned position and may include project plans, technical designs, website development, Drupal maintenance, infrastructure administration, security assessments, user experience designs, testing reports, documentation, support services, and monthly status reports. All deliverables created under this engagement are considered work-for-hire and become the exclusive property of LABUSA and/or its client as applicable.