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Job Description
LABUSA Travel seeks an ambitious, highly motivated individual for the Customer Success Manager (CSM) role in supporting corporate and government clients with their Cloud, IT Consulting, and Security needs. The CSM will work cooperatively with customers, vendors, and other staff members to ensure that our customers benefit and fully use our products and services. Additionally, grow existing customers, create new customers, and meet or exceed monthly sales goals while increasing customer satisfaction.
Responsibilities
- Work with sales and technical teams from proposal development to post-implementation.
- Prepare proposals, quotes, and sales presentations.
- Engage third-party technology providers and customers as needed.
- Work closely with customers to define solutions or understand issues.
- Solve problems and connect customer value to service offerings
- Provide cold calls and follow-up emails to regular client contact.
- Attend and work at trade shows.
- Collect deployment metrics and feedback to validate product capabilities.
- Provide regular project progress updates to management.
Skills & Qualification
- BA/BS University degree in business or information technology concentration.
- 5+ years' experience in customer service or sales in an IT-related field.
- Microsoft Office Excel, Word, PowerPoint, and Outlook (above average skills)
- Excellent presentation and technical communication skills.
- Project management skills and ability to manage the coordination of deployment teams.
Additional Requirements
The remote position requires the necessary computer and internet service.
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