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Electronic Fax as a Service with Texas DIR

Electronic Fax as a Service with Texas DIR

LABUSA Electronic Fax as a Service (eFaaS) is a hosted platform that enables the sending, receiving, and managing of fax communication like how we handle email. The major benefit is that users do not need fax equipment or a telephone line. Just internet access and a web browser. More importantly, it is secure, reliable, and cost-effective compared to traditional faxing methods.


DIR Contract (DIR-CPO-4722)

LABUSA offers preferred pricing and priority service on Software as a Service (SaaS) solutions through the Texas Department of Information Resources (DIR) contract DIR-CPO-4722. The technology procurement method is used by state and local government, education, and other public entities in Texas, as well as entities outside the state, For more information, visit the website at LABUSA Texas DIR contract for SaaS solutions includes Email as a Service (EaaS) and Electronic Fax as a Service (eFaaS). This solution brief provides an overview and pricing of the fax service.


Solution Overview

LABUSA eFaaS portal uses the Zimbra Collaboration Suite®, providing capabilities for email-to-fax, calendar, task management, file sharing, archiving, litigation hold capabilities, and more. Documents in Word, Excel, PowerPoint, TIFF, Adobe PDF, and standard text formats are faxed and managed through the interface. Incoming faxes are in Adobe PDF format.

The system is accessible from all the popular web browsers and mobile devices. The portal security login is password protected with strong and two-factor authentication capabilities. Faxes are stored and transmitted through the system using 256-bit encryption. The multiple fax channel system allows the users to send several faxes simultaneously without having a busy signal for incoming faxes. Services included;

  1. 99.999% telephone and network availability service level agreements (SLAs).
  2. Telephone and email support 7:00 am - 6:00 pm CT Monday – Friday.
  3. A local exchange telephone number included (or upgrade the U.S. Toll-free for an additional fee).
  4. All accounts include 10GB of storage space with add-on space for an additional cost (See Add10GB).


DIR Contract Pricing Schedule

Texas DIR contract pricing offers cost-saving and advanced capabilities compared to other fax solutions. Each user can have a dedicated account with their fax number or a group of users with a shared fax number. Customized to your needs, and full support is provided.  

LAB Professional (LABPro)

Low monthly rate with a set limit on sending and receiving pages.

Product CodeDescriptionCost (Monthly per user)
LABPro100Free Account Setup, 100 Send and 100 Receive pages$14.05
LABPro200Free Account Setup, 200 Send and 200 Receive pages$27.20
LABPro300Free Account Setup, 300 Send and 300 Receive pages$39.90
LABPro400Free Account Setup, 400 Send and 400 Receive pages$51.68
LABPro500Free Account Setup, 500 Send and 500 Receive pages$62.57
LABPro600Free Account Setup, 600 Send and 600 Receive pages$71.63
LABPro700Free Account Setup, 700 Send and 700 Receive pages$78.89


LAB Enterprise (LABENT)

One-time setup with unlimited send and receive at a low rate.

Product CodeDescriptionCost
LABEntSetupAccount setup including fax number and 10GB of storage$136.01 one-time per user
LABEntSNDSend fax per page     $ 0.06 per page
LABEntRCDReceive fax per page  $ 0.04 per page


eFaaS Optional Add-on Services

Product CodeDescriptionCost (Monthly per user)
TollFreeToll-Free Number add-on upgrade for fax service$ 1.81
AddUserAdd-on user for a group account$ 4.53
Add10GAdd-on 10GB storage for fax account$ 4.53

To learn more about LABUSA eFaaS under Texas DIR contract DIR-CPO-4722 for Software Services, please give us a call at 281-393-8003 or Email We look forward to hearing from you.