ICT Accessibility Policy

LAB Information Technology Incorporated (LABUSA) is committed to ensuring that its information and communication technology (ICT), websites, digital content, products, and services are accessible to individuals with disabilities.

This ICT Accessibility Policy applies to labusa.com and the technology products and services provided by LABUSA. For purposes of this policy, references to LAB Information Technology Incorporated include LABUSA and its applicable digital platforms and managed technology services.

LABUSA recognizes the importance of providing equal access to digital information and technology. We strive to incorporate accessibility principles into our business operations, technology solutions, customer support, and service delivery processes.

LABUSA is committed to aligning its applicable ICT products and services with recognized accessibility standards and regulatory requirements, including:

• Web Content Accessibility Guidelines (WCAG) 2.1 Level AA or higher, as applicable.
• Section 508 of the Rehabilitation Act of 1973, as amended.
• Americans with Disabilities Act (ADA), as applicable.
• Texas Government Code, Chapter 2054, Subchapter M.
• Texas Administrative Code, Title 1, Chapters 206 and 213.
• Other applicable federal, state, and customer-specific accessibility requirements.

LABUSA evaluates accessibility requirements based on the nature of the technology, applicable regulations, contractual obligations, and customer needs.

LABUSA incorporates accessibility considerations into the delivery, management, and support of its technology solutions.

These include, as applicable:

• Managed IT services and end-user technical support.
• Cloud hosting and cloud-managed services.
• Email as a Service (EaaS) and collaboration platforms.
• Electronic Fax as a Service (eFaaS).
• Learning management systems and online training services.
• Websites, customer portals, and digital applications.
• Electronic documents, reports, and technical documentation.

LABUSA seeks to ensure that supported technologies provide accessible user experiences, including compatibility with assistive technologies, keyboard navigation, readable content, appropriate color contrast, and accessible electronic communications.

LABUSA is committed to improving the accessibility and usability of labusa.com for all visitors, including individuals who use assistive technologies.

Our accessibility objectives include supporting:

• Keyboard navigation and accessible website controls.
• Screen readers and other assistive technologies.
• Text alternatives for meaningful images.
• Appropriate color contrast and readable text.
• Logical page structures and navigation.
• Accessible forms, links, and electronic documents.
• Responsive layouts and text resizing.

We periodically review accessibility considerations when updating website content, functionality, and digital services.

LABUSA considers accessibility requirements during applicable technology planning, configuration, implementation, testing, maintenance, and service improvement activities.

Accessibility considerations may include reviewing user interfaces, evaluating applicable accessibility standards, identifying potential barriers, and implementing appropriate corrective actions.

Where LABUSA develops, configures, or manages customer-facing technology, accessibility requirements are evaluated in accordance with applicable project specifications and contractual obligations.

LABUSA utilizes third-party software, cloud platforms, and technology solutions in delivering certain products and services.

When applicable, LABUSA considers accessibility during technology procurement, vendor evaluation, integration, and service implementation.

Accessibility documentation, including Accessibility Conformance Reports (ACRs) based on the Voluntary Product Accessibility Template (VPAT), may be requested or reviewed to evaluate third-party technology accessibility.

Where accessibility limitations are identified in third-party products, LABUSA works with the relevant technology provider and customer to identify available remediation options, reasonable accommodations, or alternative solutions.

LABUSA supports accessibility testing and evaluation as appropriate to the products and services being delivered.

Accessibility assessment activities may include automated testing, manual reviews, keyboard navigation testing, assistive technology compatibility assessments, and evaluation against applicable WCAG requirements.

Identified accessibility issues are assessed according to their impact, severity, technical feasibility, and applicable customer requirements.

Where LABUSA is responsible for the affected technology, corrective actions are coordinated through appropriate technical support, maintenance, or service management processes.

LABUSA recognizes the importance of employee awareness and technical competency in supporting accessible technology services.

Personnel responsible for website management, digital content, application configuration, technology implementation, customer support, and related activities are expected to understand accessibility requirements relevant to their responsibilities.

Accessibility guidance and training may address WCAG standards, Section 508 requirements, accessible documentation, assistive technologies, accessibility testing, and procedures for identifying and reporting accessibility barriers.

LABUSA is committed to providing accessible communications and reasonable assistance to individuals who experience difficulty accessing its digital information or services.

We strive to provide customer support, technical documentation, service information, and electronic communications in formats that accommodate applicable accessibility needs.

Individuals requiring assistance may contact LABUSA through its published corporate contact channels.

LABUSA welcomes feedback regarding the accessibility of its website, digital content, applications, and technology services.

If you encounter an accessibility barrier, experience difficulty accessing information, or require assistance, please contact LABUSA.

When reporting an accessibility concern, please provide the website page, application, document, or service involved, along with a description of the issue and any relevant assistive technology being used.

LABUSA will review reported concerns and coordinate appropriate follow-up or corrective action based on the nature of the issue and applicable responsibilities.

LABUSA management is responsible for establishing organizational accessibility expectations and providing oversight of applicable accessibility practices.

Accessibility responsibilities are incorporated into relevant technology management, service delivery, procurement, customer support, and operational processes.

LABUSA's accessibility governance approach emphasizes accountability, risk-based evaluation, documentation, employee awareness, and continuous improvement.

LABUSA recognizes that digital accessibility is an ongoing process requiring periodic evaluation and improvement.

We are committed to reviewing accessibility considerations as technologies evolve, regulatory requirements change, and customer needs develop.

Accessibility feedback, assessment findings, technology updates, and operational reviews may be used to identify opportunities to improve accessibility across LABUSA's digital platforms and services.

Although LABUSA strives to support accessible technology experiences, certain third-party applications, legacy systems, or customer-managed environments may have accessibility limitations.

Where an accessibility barrier cannot be immediately resolved, LABUSA will consider reasonable alternative access methods or accommodations, consistent with applicable legal and contractual requirements.

LABUSA does not represent that every third-party product or externally managed technology is fully conformant with all accessibility standards.

LABUSA reserves the right to update this ICT Accessibility Policy to reflect changes in applicable laws, accessibility standards, technology, business operations, and organizational practices.

Updates will be published on the LABUSA website. We encourage visitors and customers to review this policy periodically for information regarding our accessibility commitments.

If you have questions about this ICT Accessibility Policy, encounter accessibility barriers, or require assistance accessing LABUSA's digital information or services, please contact:

LAB Information Technology Incorporated (LABUSA)

3129 Kingsley Drive, Suite 720
Pearland, Texas 77584

Website: https://labusa.com

Effective as of October 21, 2026