Application Management & Support
An application is only as reliable as the people maintaining it. LABUSA hosts, updates, monitors and supports the systems your organization depends on, so they stay current instead of quietly ageing.
This covers the applications LABUSA builds and the ones it inherits, along with the TX-RAMP authorized services LABUSA operates for Texas agencies and regulated organizations.
How applications fall behind
Applications rarely fail suddenly. They fall behind in small increments, each of which was reasonable to defer at the time.
- Updates are deferred. Each one is a small risk to schedule, so they accumulate until the upgrade is large enough to need a project.
- The platform goes out of support. The application still works, which is precisely why nobody notices that security fixes have stopped.
- Performance degrades gradually. Nobody can say when it got slow, because nobody was measuring.
- Knowledge left with a person. The system is maintainable in principle and undocumented in practice.
- Support is ambiguous. Hosting is with one supplier, the code with another, and an incident starts with a discussion about whose problem it is.
Applications that stay current
Updates applied on a rhythm, so an upgrade is routine maintenance rather than a funded project every few years.
One accountable party
Hosting, maintenance and support held together, so an incident does not begin with an argument about ownership.
Performance that is measured
Monitoring in place, so degradation is observed and addressed rather than reported by users.
Knowledge that outlives staff
Documented environments and runbooks, so the service does not depend on one person remembering.
Application hosting
Hosting on private infrastructure, public cloud or a hybrid of both, chosen for the application rather than for our convenience.
Drupal maintenance and support
Core and module updates, security releases, performance and troubleshooting. LABUSA publishes defined packages: see Drupal Development & Hosting Packages.
TX-RAMP authorized services
LABUSA operates several TX-RAMP authorized services: Electronic Fax as a Service (EFaaS), Email as a Service (EaaS) and the Learning Management System (LMS).
Updates and patching
Applied on an agreed schedule with a tested route back, because an update without a rollback is a gamble.
Performance and troubleshooting
Monitoring, diagnosis and correction, including the slow degradation that no single change explains.
DevOps support
Build and deployment pipelines, environment management and release process, so a change can be shipped safely and repeatedly.
How LABUSA delivers it
We take on an application the way we would take on an environment: by establishing what is actually there before agreeing what we will be accountable for.
- Inventory and assess. Versions, dependencies, integrations, support status and the known backlog.
- Clear what is overdue. Bring the application to a supported baseline before steady-state maintenance begins.
- Define the service. What is covered, what is chargeable, what the response looks like and who decides.
- Operate on a rhythm. Scheduled updates, monitoring, and a tested rollback for every change.
- Document as we go. Runbooks and environment documentation, maintained as part of the service rather than as a closing task.
Where an application needs to be built rather than maintained, that is AI Integration & Application Development.
25 years of running things, not just building them
LABUSA has operated enterprise environments for more than 25 years. The team that recommends an approach is the team that has to answer the pager for it.
Cloud modernization at real scale
LABUSA migrated 257 physical servers to AWS for an environment serving more than 95 publications, helping reduce operating costs by 47%, support requirements by 50% and hardware costs by millions.
Certified and authorized
LABUSA holds ISO 9001 for quality management and ISO/IEC 27001 for information security. Several LABUSA services are TX-RAMP authorized, and LABUSA is an MBE and HUB certified firm.
Hybrid by default
We combine private infrastructure with leading public cloud platforms and place each workload according to its operational, security and compliance requirements rather than a house preference.
Drupal Development & Hosting Packages
Defined Drupal maintenance and hosting packages. See Drupal Development & Hosting Packages
Electronic Fax as a Service (EFaaS)
TX-RAMP authorized digital fax, certification number TX1287142. See Electronic Fax as a Service (EFaaS)
Email as a Service (EaaS)
TX-RAMP authorized managed email, certification number TX1331605. See Email as a Service (EaaS)
Learning Management System (LMS)
TX-RAMP authorized learning platform, certification number TX1331606. See Learning Management System (LMS)
Talk to LABUSA
Stop deferring the upgrade
Tell us what you are running and how far behind it is. We will tell you what bringing it current would involve.
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