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Software Services (DIR-CPO-4722)

DIR-CPO-4722: Software Solutions

DIR Email Solution Brief
DIR Fax Solution Brief
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Software Solutions Services

LABUSA offers preferred pricing and priority service on Software Solutions Services, including installation, configuration, training, maintenance, support, licensing compliance services, and license management services for qualified agencies through the Texas Department of Information Resources (DIR) contract number DIR-CPO-4722. Contracts may be used by state and local government, public education, other public entities in Texas, as well as public entities outside the state.

A full set of contract documents can be found at State of Texas DIR-CPO-4722.


Electronic Fax Price List (DIR-CPO-4722)
Electronic Fax [PDF]
Email as a Service Price List (DIR-CPO-4722)
Email as a Service [PDF]

Email as a Service (EaaS)

Enterprise Email, calendar, contacts and messaging, with mobile support and archive & eDiscovery capabilities. Benefit from the routine management of hardware, anti-virus, and spam filtering software.

  • Technology assessment of the usage and performance levels of the current computing.
  • Total cost of ownership (TCO) custom reports to compare cost of current to proposed environments.
  • Determine effective cloud topology for business requirements (Public, Private, Hybrid).
  • Build the computing hardware and network infrastructure.
  • Secure data and operation integrity with on-going monitoring, reporting, and remediation.
  • Manage operations and updates within the cloud.
  • Optimize performance and spending as usage level changes.
  • Migrate existing systems, databases, and applications to cloud.

Electronic Fax as a Service (eFaaS)

Solution for sending and receiving fax communication via an internet web browser or cloud application. No need for equipment. Just internet and a web browser. Secure, reliable, and cost-effective.

  • LAB Professional (LABPRO) option - Low monthly rate with a set limit send and receive pages.
  • LAB Enterprise (LABENT) option - One-time setup with unlimited send and receive at a low rate.
  • State-of-the-art hosting facilities with HIPAA Compliant service.
  • Support documents doc, docx, xlsx, xlsx, ppt, pdf, tiff, and txt.
  • Send faxes simultaneously without having a busy signal for incoming faxes.
  • User accounts support strong and two-factor authentication options.
customer support staff

Ordering Information

Contract No. DIR-CPO-4722

Point of Contact: DIR Priority Sales Team

Office: 281-393-8003  |  Toll-Free: 1-888-842-7003

Email: | Fax Number: 630-570-5300


Please reference contract number "DIR-CPO-4722" when requesting a quote.

Voluntary Product Accessibility Template (VPAT)

The following Voluntary Product Accessibility Templates (VPAT™) explains how LABUSA’s information and communication technology (ICT) products including the supporting software, hardware, electronic content, and documentation meets the Revised 508 Standards for IT accessibility.

Electronic Fax [VPAT]
Email Service [VPAT]


Telephone and email support is included from 7:00am - 6:00pm CT Monday – Friday.
Service has offers 99.999% network availability service level agreements (SLAs) ( LABUSA provides DIR customers with dedicated experienced personnel to work directly with the client officials toward one common goal – to assure the agency gets the best solutions.

For more information on the Information and Communication Technology (ICT) Cooperative Contracts Program visit

Next steps

Contact us to discuss your goals


LAB Ghana, in partnership with US-based companies, is coordinating a trade mission to Accra Ghana. The West African regions offer tremendous opportunities for those interested in increasing their footprint in Africa. The trade mission is a way to showcase American businesses and put them in direct contact with local parties in Ghana.

January 16 – January 20, 2023

Register Here
handshaking in business partnership
speaker at a conference
Ghana Private Trade Mission

Benefits of participating:

  • Meetings with potential business partners
  • Growth of your international network
  • Develop a better idea of market opportunities
  • Knowledge and cultural exchange
  • Raises your business and professional profile


This international trade mission will give delegates seeking business opportunities in Ghana unparalleled exclusive access to companies, government agencies, and officials in the market. After a thorough market analysis and connecting with experts in the regions, we have determined to focus on certified minority-owned small businesses in the following key industries: Information Technology, Security, and Tourism.  Whether or not your company lies outside of these industry sectors, apply for the trade mission, and we will work with you to accomplish your objectives.

Why Ghana?

If doing business internationally in West African is the goal, then Ghana is the place.  The World Bank recognized the country as the best place for doing business in the Economic Community of West African States (ECOWAS).  Even in the difficult times during last year, where most countries did not show positive growth due to the global economic downturn, Ghana experienced a growth rate provisional of 7.4%.

Ghana designated 2019 as the Year of Return to commemorate 400 years since the first enslaved Africans arrived in Jamestown, Virginia, in the United States.  The Year of Return campaign was to capitalize on the links with African Americans and to boost Ghana’s tourism industry.  The sector’s contribution to the country’s GDP is at 5.5% and is a top priority for the government. 

Participation Cost

There is a required $1,200 participation fee for each company participant who attends the trade mission. The payment will be due at the time of registration. This cost includes:

  • All official trade mission events and material
  • Listing in the show catalog and electronic media
  • Trade specialists to assist with planning, and logistical assistance
  • Cultural and business market research
  • Assist with prearranged one-on-one meetings
  • Follow-up assistance after the mission
  • Ground transportation
  • Lunch and other meals

Additional Costs


There will be a select hotel for the delegation and event. Negotiated rates will align closely with $300-$350 per night.  

Cultural Excursion

Participants have the option of joining the trade delegation for cultural excursions in Ghana.  Those who wish to participate will be required to provide a $100 fee per person.


Sponsorship and promotions are available to participants and those who cannot attend. Options and availability will be provided.


Participants are responsible for booking and paying for their flights. PTM organizers will provide flight options with your event registration.


The PTM team will assist with the shipping and receiving of equipment from the airport to/from the hotel.  The participants are responsible for the shipping and insurance costs.  

Trade Mission Planning

Experience business professionals will tell you that the success at a trade mission is a direct result of the amount of preparation you do in advance.  Consider the following items to get  the most out of your PTM experience: 

Match Making in Advance

The PTM organizers can assist with arranging matchmaking meetings in advance. The matchmaking can include meetings with potential buyers, agents, distributors, joint-venture partners, consultants, and others.  This activity will help you target qualified contacts to meet your objective. To take advantage of this opportunity and make it useful, please do the following:

  • Meetings with potential business partners
  • Growth of your international network
  • Develop a better idea of market opportunities
  • Knowledge and cultural exchange
  • Raises your business and professional profile

Prepare Your Marketing Materials

Review and update your marketing and promotional materials with the host country Ghana in mind. Consider the following:

  • Adjust your value proposition on how it benefits Ghana and the local market.
  • Ensure your promotional material is world-class, professional, and reflects an understanding of the local market.
  • Include vital information on business cards and handouts. This includes country and area codes (ie. +1-281-393-8003), email and website addresses, complete mailing addresses for your company’s offices and representatives.
  • For those who are looking to export goods or services, perfect your sales pitch
  • Explain how your product or service can meet their specific needs.
  • Ask questions at the briefings to understand what your buyer is looking for, then customize your discussions.
  • Avoid overwhelming the buyer with too many details. Sum up the key benefits of your product or service in a few sentences.
  • Distinguish yourself from your competition. Use examples that demonstrate why your product or service is the best.
  • Provide visual presentations when possible, including videos, PowerPoint, hands-on demonstrations, etc.
  • PTM post-mission follow-up

Make sure your follow-up is consistent and focused on growing the business relationship.  After the PTM mission, send an email to the people you met during the mission.  Provide useful and relevant information, and thank them for meeting with you. This effort serves toward building solid, lasting trade relationships.  Also, update the organizers about contacts you made for help fostering the relationships. 


Contact Information

Note: The program details are subject to change.

Please check back for the latest information.
Contact PTM Representatives

Call: +1-713-903-3414 (U.S.)
Call: +(233) 024-249-2339 (Ghana)

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