Solution Brief
Managed Cloud & IT Infrastructure
Infrastructure is designed once and operated for years. LABUSA runs your private, public and hybrid environments as an ongoing service, so routine work is done consistently.
LABUSA operates private, public and hybrid infrastructure as a continuing service. LABUSA monitors health and capacity, maintains servers and networks, tunes performance and cost, and runs backups whose recovery is tested. The service can cover your whole environment or work alongside your internal team.
Solution highlights
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Managed Infrastructure
Private, AWS, Azure and hybrid environments operated by one accountable team.
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Monitoring and Maintenance
Health, capacity and availability watched, with systems patched on a regular schedule.
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Operational Support
Help desk, remote and onsite support, backed by documented runbooks.
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Reliability and Scalability
Capacity reviewed as you grow, with backups and failover regularly tested.
How it works
Solution at a glance
Text description of this infographic
A five-step workflow, read left to right. First, Inventory: what's really there. Second, Define service: coverage and recovery goals. This step is highlighted as the point where people decide. Third, Baseline: patches and drift cleared. Fourth, Operate: patch, administer, monitor. Fifth, Optimize: capacity, cost, recovery tests. Underneath, Managed cloud and IT infrastructure: system administration, performance optimization and backup and support.
The Business Challenge
Infrastructure needs an owner long after go-live.
Most infrastructure has an owner during projects and nobody in particular for the years in between. It decays in small, reasonable steps that together leave the organization exposed. The result:
- Capacity still sized for the original launch
- Operating systems past their support window
- Monitoring that misses what users notice
- Backups that have never been restored
- Redundancy that is assumed, not proved
- Cloud spend that grows faster than the workload
The LABUSA Solution
One accountable team for the infrastructure you depend on.
LABUSA delivers this through Managed Cloud & Infrastructure Services, part of LABUSA Managed IT Services. The service can be fully managed or co-managed with your internal team, and the scope is agreed in advance, so it is clear what LABUSA is accountable for. Security monitoring and incident support are separate services, included only where contracted.
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Infrastructure Monitoring
Health, capacity, availability and alerting, with a defined route from every signal to a person.
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System and Network Administration
Linux, Ubuntu and Windows patching and hardening, plus routing, segmentation, load balancing and DNS.
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Performance Optimization
Capacity management, right-sizing and retiring idle resources as the workload changes.
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Backup and Recovery
Backup strategy, disaster recovery design and recovery exercises that prove both work.
How LABUSA delivers
From strategy to ongoing support.
A typical engagement follows these stages, scoped to what you need.
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Discovery & Assessment
Record systems, versions, dependencies, support status and your current backup and recovery position. -
Solution Design
Agree the service scope, responsibility split, monitoring and escalation, and the recovery objectives you need. -
Implementation
Onboard the environment into monitoring, patching and backup, and clear overdue patches and drift. -
Testing & Launch
Prove that alerts reach the right people and that restores work before steady state begins. -
Ongoing Management
Where contracted, patch, administer and support the environment, with capacity reviews and scheduled recovery exercises.
The Results
Expected Business Outcomes
Consistent, accountable infrastructure management helps you:
- Improve service availability and reliability
- Keep systems current and supported
- Control performance and cloud costs
- Rely on recovery that has been tested
- Simplify operations with one accountable partner